Email (SMTP)
Send invoices and documents from your own domain using SMTP.
Configure outbound email so invoices, quotes, credit notes, purchase orders, and payment reminders send from your address (for example invoices@yourdomain.co.za) instead of the platform default.
Navigate to Settings → Email.
How sending works
| Setup | What customers see as From |
|---|---|
| SMTP configured and verified | Your From name and From email via your mail provider |
| No org SMTP (or not verified) | Platform sender (e.g. Anchor noreply@anchorapp.co.za) when the host has platform SMTP (Migadu) or Resend configured; Reply-To may use your organisation contact email |
Reminders, scheduled reports, and some bulk actions also require verified org SMTP.
Requirements
- Role: owner or admin (
manage:bankingpermission) - Mailbox: an address at your provider that is allowed to send SMTP (username is usually the full email)
- DNS: SPF/DKIM for that domain should already allow your provider (e.g. Migadu). Anchor does not change DNS for you
The hosted Anchor environment stores SMTP passwords encrypted. If save fails with an encryption-key error, contact support so the platform key can be configured.
Setting up SMTP
- Open Settings → Email
- Enter your provider’s SMTP details:
| Field | Typical values |
|---|---|
| SMTP host | e.g. smtp.migadu.com |
| Port | 465 (SSL) or 587 (STARTTLS) |
| Use TLS | On (recommended) |
| Username | Full mailbox address |
| Password | Mailbox or app password |
| From email | Same address customers should see |
| From name | Your organisation name |
| Reply-To | Optional alternate reply address |
- Click Save settings — Anchor attempts an SMTP connection check and shows Verified or Not verified
- Click Send test email — a message is sent to the From address; success marks the config verified
Leave the password blank when saving later to keep the existing secret.
Removing SMTP
Remove deletes the org’s SMTP config. Document email falls back to the platform sender (if available).
Common providers
| Provider | Host | Port |
|---|---|---|
| Migadu | smtp.migadu.com | 465 |
| Google Workspace | smtp.gmail.com | 465 or 587 (app password) |
| Microsoft 365 | smtp.office365.com | 587 |
Use the username and From address your provider requires. Many hosts require the authenticated user to match the From address.
Related
- Payment reminders — automated dunning email
- Invoicing — send invoice dialog and email history
- Organisation — contact email used as Reply-To on the platform path